LearnOps Leadership Series

Episode 8:
Dan Pontefract

Former CLO at TELUS and founder of the Pontefract Group, Dan shares his thoughts on how learning and development leaders can bring empathy and collaboration to learning functions of all structures. 

Key Take Aways from this Episode

Leading With Empathy

From the training your team develops to how they interact with business partners, leading with empathy leads to better outcomes for all.

Training the Whole Business

It’s important not to lose sight of the fundamental training needs of all business units, not just those in corporate roles.

The Importance of Culture

With the right culture and code at the heart of a learning and development function, training teams can remain aligned under a decentralized model.  

Watch more episodes

karie willyerd

Episode 7: Karie Willyerd

Ryan is joined by Karie Willyerd, CLO at Visa, to talk about running L&D like a business, scaling learning operations and fuelling growth in the midst of a labor shortage.

Episode 6: Martha Soehren

In this episode, Martha Soehren, PhD, former Chief Talent Development Officer at Comcast, talks connecting learning solutions to business impact stories.

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