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LearnOps Leadership Series
Episode 8:
Dan Pontefract
Former CLO at TELUS and founder of the Pontefract Group, Dan shares his thoughts on how learning and development leaders can bring empathy and collaboration to learning functions of all structures.
Key Take Aways from this Episode
From the training your team develops to how they interact with business partners, leading with empathy leads to better outcomes for all.
It’s important not to lose sight of the fundamental training needs of all business units, not just those in corporate roles.
With the right culture and code at the heart of a learning and development function, training teams can remain aligned under a decentralized model.
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