LearnOps Maturity Assessment

Identify gaps in your Talent, L&D, HR and Enablement team with Cognota’s LearnOps Maturity Assessment.

Maturity

The Benefits of LearnOps

Learning, Talent, and HR teams know the impact they can make—but that
value hasn’t always been visible to the business. That’s changing.

As leaders bring real metrics to the table, executive expectations are rising.
But many teams haven’t modernized how they plan, manage, and measure
their talent development —leaving potential on the table.

The LearnOps® Framework and Maturity Assessment from Cognota help
teams evaluate their operations, uncover gaps, and build a path to higher
performance.

Align
Plan
Execute
Measure
Optimize
Summary

Move the slider up/down found on the left of each attribute to indicate your current maturity level.
0% is least mature and 100% is most mature.

Strategic Alignment
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Does Your Talent and L&D Strategy Support Business Goals?
- No clear alignment.
- Some alignment, not consistent.
- Clear alignment, measurable outcomes.
- Full alignment, strategic integration.
0%

Is There a Clear Process for Investing in Talent and L&D Programs?
- No formal process.
- Informal decision-making.
- Formal processes, not always applied.
- Rigorous, data-driven decisions.
0%
Operating Model
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Is There a Clearly Defined Operating Model for Governance?
- No defined model.
- Informal or inconsistent structure.
- Defined model, limited buy-in and adoption.
- Fully defined, optimized for current needs.
0%

How Effective Is Collaboration Across Teams in Talent and L&D?
- Minimal collaboration.
- Some collaboration, with silos.
- Regular collaboration, defined processes.
- Seamless, integrated collaboration.
0%
Business Partnerships
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Is There a Clear Process for Managing and Prioritizing Stakeholder Requests?
- No formal intake process.
- Informal handling of requests.
- Defined intake, prioritization process.
- Proactive consulting, strategic prioritization.
0%

Do You Measure Stakeholder Engagement to Maintain Strong Partnerships?
- Not measured.
- Informal feedback.
- Regular feedback, satisfaction surveys.
- Continuous improvement based on feedback.
0%

Strategic Programs
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Are You Setting Goals and Evaluation Plans with Stakeholders Before Executing Programs?
- No formal design process.
- Basic objectives, limited evaluation.
- Well-defined objectives, evaluation plans.
- Strategic objectives, robust evaluation.
0%

Do You Collaborate with Business Partners to Design Learning Solutions?
- Minimal collaboration.
- Some collaboration, often siloed.
- Collaborative development, defined roles.
- Highly collaborative, cross-functional integration.
0%
Capacity and Budget
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Do You Estimate and Plan Capacity Needs Before Launching Projects?
- No formal process.
- Informal estimation.
- Defined process for resource planning.
- Data-driven resource planning.
0%

Does Your Team Actively Manage and Track a Budget?
- No budget management.
- Basic budget tracking.
- Formal budget management processes.
- Strategic budget management, continuous optimization.
0%
Learning Solutions
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Are Learning Solutions Thoughtfully Designed and Customized?
- No formal design process.
- Basic solutions, limited customization.
- Well-designed solutions, some customization.
- Innovative, highly customized solutions.
0%

Is AI Integrated Into the Design and Delivery of Learning Solutions?
- Not integrated.
- Minimal integration.
- Moderate integration.
- Fully integrated AI.
0%

Project Management
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Do You Track the Progress of Projects With Clear Metrics and Visibility?
- No formal tracking.
- Basic tracking, limited visibility.
- Regular tracking, defined metrics.
- Comprehensive tracking, real-time updates.
0%

Does Your Team Track and Adjust Capacity and Budgets as Projects Progress?
- No formal management.
- Informal management.
- Formal management, regular reviews.
- Strategic management, continuous optimization.
0%
Learning Experiences
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Are Learning Experiences Effectively Delivered to Support Learner Needs?
- No formal management.
- Basic management, limited customization.
- Well-managed, some customization.
- Highly customized, impactful experiences.
0%

How Does Your Team Balance Business Needs With Learner Needs When Delivering Learning Experiences?
- Not addressed.
- Basic addressing of needs.
- Well-defined processes to address needs.
- Highly responsive, adaptive to changing needs.
0%

Program Evaluation
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How Do You Measure the Effectiveness of Programs?
- Not measured.
- Basic measurement.
- Regular measurement, defined metrics.
- Comprehensive measurement, continuous improvement.
0%

Are You Leveraging Storytelling to Drive Decisions using Data?
- Not crafted.
- Basic narratives, limited recommendations.
- Detailed narratives, actionable recommendations.
- Strategic narratives, continuous improvement.
0%
Business Impact
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Do You Assess the Impact of Programs on Business Goals?
- Not assessed.
- Basic assessment.
- Regular assessment, defined metrics.
- Comprehensive assessment, strategic decisions.
0%

Do You Calculate the ROI of Programs to Support Investment Decisions?
- Not calculated.
- Basic calculation.
- Regular calculation, defined metrics.
- Comprehensive calculation, driving investments.
0%

Industry Benchmarks
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Do You Compare Internal Practices Against Industry Benchmarks for Continuous Improvement?
- Not compared.
- Basic comparison.
- Regular comparison, defined metrics.
- Continuous benchmarking, strategic improvements.
0%

Do You Regularly Evaluate and Make Improvements to Your Learning Operations?
- Not identified.
- Basic identification.
- Regular identification, defined processes.
- Continuous identification, strategic improvements.
0%
Data and Reporting
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Do You Track and Use Program Data to Make Improvements?
- Not captured.
- Basic capture and analysis.
- Regular capture and analysis, defined processes.
- Comprehensive capture and analysis, strategic decisions.
0%

Do You Track and Use Operational Data to Make Improvements?
- Not used.
- Basic use of data.
- Regular use of data, operational improvement.
- Strategic use of data, continuous improvement.
0%
Adaptive Operations
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Do You Use AI to Support Decisions and Execute Tasks in Learning Operations?
- AI is not used.
- AI makes recommendations for decision-making.
- AI executes tasks with human oversight.
- AI automates routine operations across LearnOps.
0%

Are Your Learning Operations Prepared to Leverage AI for Optimization?
- No optimization; all processes are manual.
- Some workflows are being automated or tested with AI.
- AI supports workflows and identifies performance improvements.
- AI reallocates resources, predicts risks, and improves operations in real time.
0%

Your Maturity Model Score is: Reactive

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Maturity Model Score - 2025

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