LearnOps Leadership Series
As the Head of Learning Experience Design at Salesforce, Kason knows a thing or two about building efficiency into learning workflows and linking training results to business KPIs.
Key Take Aways from this Episode
Most learning and development teams have got to grips with measuring learning results. Now, it’s time to turn the lens inward and understand KPIs like development costs, how fast new materials are going to market, and how is success measured.
It’s one thing to understand learning KPIs. It’s another thing to understand business KPIs. The real challenge is tying them together in a way that makes the business impact of learning indisputable.
How does the participation rate in a course, or a thumbs up from a learner link to overarching L&D objectives such as improving a specific skill and leveling up employees in their skillset.
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In this episode, Ryan is joined by Joe Dunlap, Learning and Improvement Leader who has worked with organizations including NASA, the US Airforce, and Cornell University
Carrie Berg, VP of Learning and Development at Teladoc Health shares her thoughts and advice on all aspects of learning operations.
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