Curbell Plastics Develops Smoother Learning Operations Process with Cognota

case study.

Customer Success Snapshot

Curbell Plastics

ashley riley curbell plastics

4
L&D Team

Plastics Distribution
Industry

600
Employees

curbell plastics logo

Meet Ashley Riley!

Training Manager at Curbell Plastics

Curbell Plastics operates in the Performance Plastics Distribution industry with over 600 employees. Their L&D team of four had some challenges to overcome with the way they managed training requests from the business and tracked their initiatives and workload.

With over 600 employees and a learning and development department of four, Curbell Plastics was finding it a challenge to keep track of the training team’s workload.

There were a lot of moving parts to consider. Requests for training were streaming in from business partners through multiple channels. The L&D department was also dealing with a large backlog of revision tasks and trying to keep track of their training assets on an Excel file. Training Manager, Ashley Riley, wanted to find a way to create better processes, more efficiently distribute tasks throughout the team, and more effectively manage the intake of training requests.

“It was a bit clunky, and we wanted a system that would allow us to keep better track of our training assets and revision/review backlogs. We were also getting requests from other departments via email, phone, chat message, you name it!”

Once Cognota was introduced, Ashley began to see improvements in the team’s ability to maintain oversight into their workload and the demand for training. The Training Intake and Planning Board in Cognota have proved instrumental in enabling the team to work more efficiently:

“Adopting Cognota has allowed all of our requests to come into a more central location and to split tasks up amongst our team. The design portion has been a great addition for simple designs/training as well!”

Ashley has also been able to leverage the Insights in Cognota to gain a more in-depth understanding of the demand for training in the organization.

“The requests function has helped tremendously in keeping track of different requests! It’s also been really helpful to see how many different requests we’re getting of each type (of form), and how many requests are coming from each department. The reporting tab gives a great snapshot!”

From sifting through multiple channels to identify training requests and having little oversight into the training team’s workload, Cognota has enabled the L&D department to streamline their processes from training requests through to planning and prioritizing their workload.

By the numbers

240

hours saved per year

$24,000

saved per year

14.29%

increase in productivity

“The requests function has helped tremendously in keeping track of different requests! It’s also been really helpful to see how many different requests we’re getting of each type (of form), and how many requests are coming from each department. The reporting tab gives a great snapshot!"

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