Recorded: Thursday, August 15th, 2024

Delta Credit Union’s Learning & Development team recognized an opportunity to enhance their learning programs’ processes and impact. Previously operating in a decentralized model, the team faced challenges in showcasing the ROI and business value of their training initiatives.

To address these challenges Delta invested in LearnOps. This strategic move aimed to streamline processes, enhance collaboration, and elevate the department from a traditional training function to a key strategic partner within the organization.

Watch to learn how Delta Credit Union is transforming their L&D operations and making strides towards a more efficient and strategically aligned future.

Key Discussion Points:

• Challenges & Solutions: Learn about the hurdles Kathy and her team faced in demonstrating the value of training to stakeholders and the steps they are taking to overcome them.
• Strategic Evolution: Understand the transition from a “training department of old” to a strategic business partner focusing on ROI and business value.
• Intake Portal Revamp: Explore the ongoing efforts to promote and streamline the training intake portal, enhancing efficiency and collaboration.
• Results & Future Plans: Get a sneak peek into the qualitative results achieved so far and the future roadmap for Delta’s L&D function.

*All views and opinions expressed are those of Kathy and do not represent those of Delta Community Credit Union.