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The University of Phoenix is a leader in adult education with over 3,400 employees and a strong focus on supporting working professionals through accessible, career-aligned learning. Internally, the Learning and Development (L&D) team manages a high volume of cross-functional requests from departments like ethics, compliance, and regulatory affairs.
Before implementing Cognota, the L&D team relied on Jira—a tool not designed for learning operations. Intake was inconsistent, capacity planning was nonexistent, and reporting required significant manual effort. There was limited visibility into what the team was working on, making it difficult to communicate status updates or justify resource needs to leadership.
Bekah Roberts, Program Manager of Talent Management, described the environment as reactive and disconnected:
In April 2024, the University of Phoenix began migrating from Jira to Cognota to centralize L&D operations. The implementation was completed in six months, driven entirely by the internal L&D team.
“Now we can say we worked on 48 projects, completed 11, and received 12 new requests—before, we could only guess.”
“We finally have the data to say what we can and can’t take on—and why.”
“Instead of playing telephone, stakeholders go into Cognota and see status updates in real time.”
Exploring Cognota’s facilitation module to manage instructor-led delivery and optimize facilitator workloads
Preparing to adopt reporting widgets for real-time executive access to dashboards
Considering a pilot of Cognota’s Evaluation feature to build measurement practices for learning impact
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