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Case Study
Delta Community Credit Union Elevates Learning Operations with Cognota

From Manual Chaos to Data-Driven, Scalable Talent Strategy

LearnOps Pillars Impacted:
Align | Plan | Execute | Measure | Optimize

Elevate

Background

Delta Community Credit Union (DCCU), one of Georgia’s largest credit unions, needed to transform how they managed learning across the enterprise. As the company scaled, the Talent Development team faced mounting challenges in intake, resource planning, and operational visibility—without the right systems to keep pace.

The Challenge

Before Cognota, DCCU relied on a PDF form to collect training requests—making intake fragmented and slow. There was no easy way to see project volume, track resources, or make strategic decisions. Spreadsheets ruled the day. Insights were minimal.

Key challenges included:

  • Manual intake with zero visibility into volume or business needs
  • No system to forecast capacity or justify headcount
  • Limited transparency between L&D and business stakeholders

The LearnOps Transformation:

With Cognota, DCCU implemented a streamlined operating system for learning. The shift was fast—and powerful.

Here’s what changed:

Faster Training Intake

 A branded request portal allows business partners to submit needs with clarity. Custom intake forms reduce back-and-forth and make it easy to prioritize requests.

Smarter Resource Management

DCCU now tracks hundreds of active projects in Cognota. With Capacity Planning, the team can forecast availability and justify additional headcount. This data helped secure two new roles—backed by business cases, not gut feel.

Shareable, Strategic Insights

The platform gives L&D and leadership real-time dashboards to measure impact, track project progress, and align learning with organizational goals.

Stronger Stakeholder Collaboration

 Stakeholders are now looped in from the start, contributing feedback throughout project lifecycles. Transparency is up. Friction is down.

Results & Business Impact

Increased efficiency across intake and planning

Data-driven resourcing decisions that supported headcount growth

Stronger alignment with business priorities

Clear ROI story to share with leadership

What’s Next

 With operations streamlined and data at their fingertips, DCCU is doubling down on insight-led decision-making. The team is focused on tying learning outcomes to business performance—and building a high-performance learning culture with scale in mind.

LearnOps ®️

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Case Study: Delta Credit Union

Case Study: Delta Credit Union