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Case Study
ChenMed Brings Discipline and Data to Learning Operations

Healthcare Talent at Scale—With Smarter Ops, Streamlined Requests, and Clear ROI

LearnOps Pillars:
Align | Plan | Execute | Measure | Optimize

Learning

Background

ChenMed is a fast-growing, mission-driven healthcare organization scaling from a small business into a national operation. With employees and clinics spread across the U.S., their Learning & Development (L&D) function had to evolve fast—without ballooning headcount or sacrificing quality.

Led by Alexandra Perard, Senior Manager of Learning Innovation, Technology, and Analytics, the team is structured into three critical functions:

  • Business Partnerships (intake, stakeholder collaboration)
  • Learning Experience Design
  • Learning Management System Administration


Their focus? Enable smarter decisions, create impactful learning experiences, and surface insights from data.

The Challenge

“Before Cognota, we couldn’t even tell if we were duplicating our efforts. Everything was fragmented.”

—Alexandra Perard, Senior Manager, Learning Innovation

As growth accelerated, so did the chaos:

  • Disjointed Requests: Stakeholders submitted projects via emails, hallway chats, and spreadsheets—no structure, no scale
  • No Visibility: Leadership couldn’t track status, priority, or resource allocation
  • Manual Workarounds: Teams were buried in outdated tools, unable to assess patterns, workload, or effectiveness
  • Duplicated Efforts: Without unified views, teams couldn’t easily spot redundancies or missed opportunities

The LearnOps Transformation:

ChenMed chose Cognota to bring order, discipline, and clarity across their learning function—while improving stakeholder experience.

Here’s what changed:

Streamlined Intake

Business partners now submit requests through a simple portal, enabling better prioritization and pre-meeting context.

Centralized Visibility

All requests, statuses, and workloads live in one place—giving leaders clarity and control.

Smarter Resource Allocation

Managers can now assess team capacity in real-time, optimizing commitments and timelines.

Data-Driven Insights

The team analyzes impact across markets and identifies patterns across clinics and departments.

Purpose-Built for L&D

Unlike generic project tools, Cognota works out of the box—no endless customizations needed.

“The features are specific to L&D—it’s not just another project management tool. Cognota gave us structure and data.”

—Alexandra Perard

The Results

The team experienced measurable improvements across multiple LearnOps pillars:

Strategic Clarity & Alignment

Stakeholders now engage through structured requests. The LD team can align work to business goals and avoid redundant efforts.

Operational Efficiency & ROI

Cognota reduced the noise—eliminating disjointed systems and manual updates. The team can now report on program impact and optimize investments.

Scalable, Repeatable Workflows

Templates, intake forms, and capacity views let the team standardize delivery—making it easier to scale learning across new markets.

Enterprise-Wide Recognition

ChenMed leadership now views L&D as a center of excellence that contributes to the company’s national mission.

“We’ve proven our value as a strategic partner. Even other departments are asking how we’re doing it.”

—ChenMed L&D Leader

Cognota empowered ChenMed to:

Cognota empowered ChenMed to:

  • Cut tool sprawl and save time
  • Improve stakeholder experience
  • Optimize team capacity without adding headcount
  • Report on performance with real data
  • Align learning with enterprise strategy

This is operational excellence for learning and talent—purpose-built, scalable, and ready for high-growth healthcare.

What’s Next
ChenMed continues to expand its use of Cognota, unlocking more value across the business. From analytics to cross-functional collaboration, the team is turning insight into impact.

“Whether you’re in healthcare or not—if you want to improve learning operations, Cognota closes the gaps.”

—Alexandra Perard

LearnOps ®️

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Case Study: ChenMed

Case Study: ChenMed