case study
Transforming enterprise learning operations across five business units.
A Fortune 100 insurance company operates one of the industry’s largest and most complex enterprise learning ecosystems. With five distinct learning centers, over 300 active projects, and thousands of internal and contract learners to support globally, the Learning and Development (L&D) organization needed to modernize operations, better align with business priorities, and scale more efficiently.
The existing environment depended on a patchwork of disconnected tools—including SAP, Workday, email, and Smartsheet—which made it difficult to manage intake, forecast capacity, or maintain consistency across delivery teams. Learning requests were often submitted informally, delivery timelines were hard to predict, and prioritization was limited by a lack of real-time operational data.
THE CHALLENGE
The team described the previous state as reactive and overly manual:
The company deployed Cognota’s LearnOps platform
to centralize learning operations and close long-standing process
gaps. In just six months, the team rolled out the platform across all five
learning centers, successfully migrating projects, training users, and
modernizing key programs without disrupting ongoing delivery.
Built an agile-aligned intake
process suited for low-touch,
high-velocity project demands.
Standardized task sequences
across delivery models to drive
consistency and reduce e ort.
Partner with key stakeholders
to deliver impactful, consistent
learning programs.
Used a dedicated testing environment to preview features, train users, and manage change confidently.
Rebuilt enterprise onboarding into a tracked, scalable program.
The Results
The company is expanding its LearnOps maturity to support a broader transition to xAPI-driven learning and a new enterprise LXP strategy. Current priorities include standardizing intake and execution across business units and integrating LearnOps into long-range workforce development planning.
“Cognota is helping us shift into a new standardized model… it’s helping us reconfigure how we produce and align content with business strategy going forward.”
