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LearnOps Pillars Impacted:
Align | Plan | Execute | Optimize
A Fortune 100 insurance company operates one of the industry’s largest and most complex enterprise learning ecosystems. With five distinct learning centers, over 300 active projects, and thousands of internal and contract learners to support globally, the Learning and Development (L&D) organization needed to modernize operations, better align with business priorities, and scale more efficiently.
The existing environment depended on a patchwork of disconnected tools—including SAP, Workday, email, and Smartsheet—which made it difficult to manage intake, forecast capacity, or maintain consistency across delivery teams. Learning requests were often submitted informally, delivery timelines were hard to predict, and prioritization was limited by a lack of real-time operational data.
The team described the previous state as reactive and overly manual:
Foster strong partnerships with key stakeholders to maximize the strategic impact of learning programs and maintain high standards through consistent, repeatable processes.
“We were able to migrate and populate all of that in-flight work… and train all of our users across the five centers. That was a pretty aggressive timeline.”
“We didn’t have capacity forecasting before… but now we have the data to say what’s possible, what isn’t, and how to prioritize.”
“We created an organizational model… we were able to bundle tasks and deliverables into programs and manage them in a much more concise way.”
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