L&D and Talent teams rarely have a strategy problem — they have a visibility problem. Work is spread across disconnected tools, intake and planning happen in silos, and leaders are under mounting pressure to align to business strategy and prove ROI, all without a clear signal of what their team can actually take on.

State Farm faced exactly that challenge: multiple systems, insufficient data, and no meaningful signal of impact. In just 60 days, their L&D team turned that noise into signal by diagnosing what was actually happening before deciding what to do about it. Cognota calls this the Capacity Paradox: the instinct to ask for more resources before fixing the operational process that’s straining the ones you already have.

In this session, Rebecca McDougall of Cognota joins Lacee Cantu of State Farm to walk through how State Farm rebuilt its LearnOps foundation — from intake through measurement — and turned capacity data into the signals that let them do two things most L&D and Talent teams struggle with: prioritize the work already on their plate, and build an irrefutable, data-backed case when they did need more.

You’ll leave this session with:

• A clear framework for solving the Capacity Paradox — minimizing resource strain through process before requesting more of it
• How State Farm turned capacity data into signals — to prioritize workloads, identify resource waste, and know when to bring in augmented staffing
• What it looks like to build a business case for additional resources backed by exact figures, not gut feel
• Where your own team sits on the LearnOps Maturity Model — and the first 60-day moves that create momentum

Register now.

Can’t join live? Register anyway and we’ll send the recording straight to your inbox.